How do I cancel an order?

How to Cancel an Order on Bazinga.co.uk Marketplace

We understand that sometimes plans change, and you may need to cancel an order. At Bazinga.co.uk, we’ve made the cancellation process simple and straightforward. Follow these steps to cancel your order:

Steps to Cancel an Order

1. Log In to Your Account:
   • Visit Bazinga.co.uk and log in to your account using your credentials.
2. Go to Your Orders:
   • Navigate to the “My Orders” section in your account dashboard.
3. Select the Order You Wish to Cancel:
   • Find the order you want to cancel from your order list and click on it to view the order details.
4. Click on “Cancel Order”:
   • If the order is still eligible for cancellation (i.e., it has not yet been processed or shipped), you will see a “Cancel Order” button. Click on this button.
5. Confirm Cancellation:
   • Follow the on-screen prompts to confirm your cancellation request. You may be asked to provide a reason for canceling the order.
6. Receive Confirmation:
   • Once your cancellation request is processed, you will receive a confirmation email. If your order was successfully canceled before it was processed or shipped, a full refund will be issued to your original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Important Information

• Cancellation Window:
  Orders can typically be canceled within 1 hour of placing them, as long as they have not been processed or shipped by the seller. If the order has already been shipped, it cannot be canceled, but you may still be able to return the item once it arrives, following our return policy.
• If You Cannot See the “Cancel Order” Option:
  If the “Cancel Order” button is not available, it may mean that the order has already been processed or shipped. In this case, you will need to wait until you receive the item and then follow our Return Policy to send it back.
• Contact Customer Support:
  If you are unable to cancel your order or need further assistance, please contact Bazinga.co.uk customer support at support@bazinga.co.uk.

We hope this guide helps you easily manage your orders. Thank you for shopping with Bazinga.co.uk!

The Bazinga.co.uk Team